Salesforce is retiring Salesforce Maps Live Tracking Mobile on August 31, 2026. Companies that use it to track employees’ live locations will need to move to another solution before then.
Essentially, after that day, Salesforce will stop generating new geolocation data, so employee locations will no longer update through Live Tracking. Keep in mind that Salesforce Maps itself is not being discontinued, just the Live Tracking Mobile feature.
Here’s everything companies need to know.
Key Points
- Salesforce Maps Live Tracking will retire on August 31, 2026.
- Companies will no longer be able to use it for live employee location tracking.
- Other Salesforce Maps features are not part of this retirement.
- Salesforce’s official documentation lists TripLog as an approved third-party option for real-time employee location tracking.
What’s Happening to Salesforce Maps Live Tracking?
Salesforce Maps Live Tracking allowed organizations to view the current locations of employees using the Salesforce Maps mobile app. If you’re one of those organizations, you may have used this to help understand where your employees were in the field.
Companies with sales reps, service teams, delivery employees, or other types of mobile work would have many reasons to find this type of feature useful in helping understand their team’s work. This feature, however, is going away.
Related: Employee Travel Reimbursement Explained | How to Track Travel Expenses
What Does This Mean for Your Company?
For some businesses, the feature may simply provide managers with a way to see where their field employees are during the day. For others, location data can support several connected processes.
These could include things like recording specific trips made during the workday, confirming visits to clients or job sites, calculating business mileage, preparing reimbursement reports, and otherwise reviewing mobile workforce activity with more detail.
Before you find an alternative, determine which of these processes your company actually needs to preserve. For instance, a general-purpose mapping tool like Google Maps may be enough for, say, a small team that only needs simple, occasional location visibility.
However, if you also track mileage and reimburse drivers, you will most likely need a more complete solution.
What Does Salesforce Recommend?
Salesforce’s official retirement documentation points customers toward other tools for real-time employee location tracking, and it lists TripLog as a key example solution. If your needs encompass real-time employee location tracking, automatic mileage tracking, and reimbursement reporting and management, then TripLog is a replacement worth considering.
However, keep in mind that TripLog doesn’t replace every part of Salesforce Maps in general. If you use Salesforce Maps for territory planning, advanced route planning, or geographic sales analysis, you may still need to use Salesforce Maps for those features.
Related: The 11 Best Tools for Your Sales Stack
What to Look for in an Alternative
Live Employee Location Tracking
At a minimum, your replacement should let authorized managers see where mobile employees are while they’re working.
A good system will allow you to easily manage privacy controls as well. Employees should clearly understand when tracking is active, who exactly can view their location, and how their personal trips are handled.
Automatic Mileage Tracking
Live location tracking and mileage tracking aren’t the same thing.
A tool may show an employee’s current location without creating an accurate record of how far they drove and whether that trip was business or personal. Companies that reimburse mileage should look for automatic trip tracking that records dates, distances, and routes.
Reporting, Reimbursement, and Integrations
If Live Tracking supported your reimbursement process, replacing the map alone may not be enough.
If you need mileage and expense reports, configurable reimbursement rates, trip classification, approval management, and integrations with Salesforce, payroll, accounting, or expense systems, a solution like TripLog should definitely be on your radar.
How TripLog Can Help
TripLog is an automatic mileage tracker and employee reimbursement solution for mobile teams.
The app can automatically record trips as employees drive, create digital mileage logs, separate business and personal travel, capture expenses, and generate reports. Managers can review mileage and reimbursement activity through TripLog’s web dashboard.
For companies moving away from Salesforce Maps Live Tracking, TripLog can support:
- Live employee location visibility
- Automatic business mileage tracking
- Digital trip and expense records
- Business and personal trip classification
- Mileage report review and approval
- Employee reimbursement management
- Salesforce calendar integration
TripLog doesn’t replace Salesforce Maps features like territory management or broad geographic analysis. It’s most useful when a company’s main needs involve employee locations, mileage, expenses, and reimbursements.
Related: Mileage Reimbursement Explained | How To Set Up a Mileage Reimbursement Policy for Your Business
What Your Company Needs to Do
Start by documenting how Live Tracking is used across your sales, operations, payroll, finance, and field teams. Then identify which features and capabilities are essential.
You can also test possible replacements with small groups of employees before triggering a full rollout. A pilot can reveal tracking gaps, privacy concerns, or reporting problems while there’s still time to fix them.
A basic transition plan should include:
- Review your current Live Tracking features and usage
- Identify required data (location, trip, mileage, etc.)
- Confirm that your new solution integrates with the other tools you use
- Test the replacement options in small groups
- After making your choice, update your employee tracking and reimbursement policies
- Train employees and complete the transition before the August 31, 2026 deadline
FAQ
When is Salesforce Maps Live Tracking being retired?
Salesforce Maps Live Tracking Mobile will retire on August 31, 2026.
Is Salesforce Maps being discontinued?
No, the retirement only affects the Live Tracking Mobile feature.
What happens after the retirement date?
Employee locations will no longer update through Salesforce Maps Live Tracking.
Is TripLog an alternative?
Yes, Salesforce lists TripLog as a preferred third-party option for real-time location tracking. TripLog also supports automatic mileage tracking, reporting, expenses, and employee reimbursement.
Conclusion
Salesforce Maps Live Tracking is being retired on August 31, 2026. Companies that rely on it should review their current processes and begin testing a replacement before the deadline.
For businesses that also need automatic mileage tracking and employee reimbursement management, TripLog offers an alternative to Salesforce Maps Live Tracking that Salesforce itself identifies in its retirement guidance.
If you have any questions or would like a demo for your team, you can schedule a demo today!
